Delta is Not Protecting Passengers from Large Untrained Dogs
In early June, a man was repeatedly attacked by an emotional support dog on a Delta flight.
Atlanta, GA - On June 4, the widely abused loophole in three federal acts pertaining to service animals and emotional support animals went viral after a man was repeatedly attacked in the face by an alleged "support" dog on board a domestic Delta flight before takeoff. It was an escalating violent attack. The dog's owner could not stop his canine from mauling the victim, nor did the owner heed to multiple warnings the victim asked before the attack, "Is this dog going to bite me?"
In our extensive examination, we show the conditions of what likely led to this attack on Delta Air Lines and how many dog owners have been gaming the system since the revised Americans with Disabilities Act was adopted in 2010. We also discuss why emotional support animals should be limited in size in airline cabins -- these dogs do not perform a task for persons with disabilities, nor do they require any training. We address how future, similar attacks can be prevented as well.
- Definitions and Gaming the System
- The Unprovoked Attack - Let's Review What Just Happened
- The Case Against Delta - Competing Public Interests
- Inconsistent Safety Policies - ESAs Should Be Limited in Size in Cabins
- Addendum: Psychiatric Service Dogs and Veterans Affairs
In January 2018, Delta announced "enhanced requirements" for service and support animals.
The Americans with Disabilities Act (ADA) only covers service animals, which are restricted to dogs and miniature horses.1 Service dogs are afforded access to many public places, including grocery stores, public transportation, restaurants and more. Under the ADA, service dogs do not require proof of certified training, licensing or identification, but they must be able to perform tasks for people with physical and mental disabilities. Service animals are working animals, not pets.
Emotional support animals can be a wider range of species than service animals, including dogs, cats, rabbits, birds, miniature pigs and more.2
The ADA excludes coverage for emotional support animals (ESA) and other animals whose "sole function is to provide comfort." Two other federal acts do cover ESAs, the Fair Housing Act (FHA) and the Air Carrier Access Act (ACAA). Unlike service dogs, ESAs do not require any training. A letter from a licensed mental health professional stating the passenger has a mental health-related disability is all that is required for the animal to travel in the cabin. These are Delta's requirements:
- Delta requires documentation (not more than one year old) on letterhead from either a licensed medical or mental health professional to be presented to an agent upon check in stating:
- Title, address, license number and jurisdiction (state/country it was issued), phone number, and signature of mental health professional.
- The passenger has a mental health-related disability recognized in the Diagnostic and Statistical Manual - 4th Edition.
- That the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination.
- That the person listed in the letter is under the care of the assessing physician or mental health professional.
Gaming the System
Safety advocates, as well as many guide dog advocates, point out the ease of gaming the system under all three acts. Anyone can purchase a fake service dog vest and credentials online -- the ADA requires neither -- and claim their dog is a service animal. An entity cannot ask a person what their disability is. They can only ask what tasks a service dog performs. No proof of certified training or licensing is required under the ADA. Thus service dog fraud is rampant today.
Qualifying for an ESA under the FHA and ACAA also means having a disability, a physical or mental impairment that substantially limits one or more major life activities. For instance, being diagnosed with depression does not necessarily mean a person has a disability. The depression has to be severe enough to disable a person, rendering a person unable to cope with daily living. Many of those gaming the system with ESAs claim to have a disabling mental health condition.
Gaining an ESA letter from a mental health professional can begin by taking a 5-minute online quiz. We answered "rarely", "no" and "never" to the key questions and still qualified as a "good candidate." The next step is to purchase the ESA letter ($149 to $199) and a $25 review by a mental health professional, who screens a longer online assessment test. CertaPet.com promises: No pet fees or a security deposit in housing, no airline fees and the letter lasts one full year.3
CertaPet.com, TherapyPet.com, TheDogtor.net and others, are for-profit entities that provide ESA letters via private online assessment.
The fraud entails claiming to have a disabling condition and not truly having one under all three acts. The main difference between service dogs and ESAs is that ESAs require no training. Their only function is to provide comfort to a person with disabilities. Unlike service dogs, ESAs are largely housedogs and require no exposure to complex situations, such as a cramped, crowded airplane. Yet in most aircrafts, ESAs are allowed unrestrained in the cabin. What could go wrong?
The Unprovoked Attack
On June 4, Marlin Jackson of Daphne, Alabama, boarded Delta Flight 1430 at Hartsfield-Jackson International Airport bound for San Diego. When he reached his aisle, passenger Ronald Kevin Mundy, Jr., was sitting in the middle seat with his dog in his lap. Witnesses said the dog, described as a 50-pound lab-mix, growled at Jackson just after he got into his window seat. After Jackson asked three times, "Is the dog going to bite me?" The dog repeatedly attacked him in the face.
Passenger Bridget Maddox-Peoples
There was a call for help. You could hear a dog growling and a bark, and someone scream, "I need help, there's a medical emergency."
His face was covered in blood. It was around his eyes, his nose, his cheeks, his shirt. When he walked out, he had a cloth over his face. It was just completely bloody.
The area was completely covered in blood. They came in and sanitized the area. And replaced the airplane seats.
The gentleman in front of the victim and the dog owner indicated that he had cause for alarm. The dog had been growling at this gentleman and the gentleman said, "Is this dog going to bite me?" three times.
There was no [motion] to remove the dog off the plane. - Fox 5 Atlanta
We don't learn many more details until four days later, when Jackson's attorney J. Ross Massey of Alexander Shunnarah & Associates released a statement, along with photographs of Jackson's severe facial injuries. From the incident report, we learn this was an escalating violent attack, which in no way represents a common "dog bite." The 50-pound dog attacked his face once and was pulled off by Mundy. The dog broke free from Mundy's grasp and attacked Jackson again.
Marlin Jackson of Daphne, Alabama boarded a Delta Air Lines flight traveling from Atlanta to San Diego on Sunday, June 4. Mr. Jackson was assigned a window seat on the left side of the plane. When Mr. Jackson approached his aisle, passenger Ronald Kevin Mundy, Jr. was sitting in the middle seat with his dog in his lap. According to witnesses, the approximately 50-pound dog growled at Mr. Jackson soon after he took his seat.
The dog continued to act in a strange manner as Mr. Jackson attempted to buckle his seatbelt. The growling increased and the dog lunged for Mr. Jackson's face. The dog began biting Mr. Jackson, who could not escape due to his position against the plane's window. The dog was pulled away but broke free from Mr. Mundy's grasp and attacked Mr. Jackson a second time. The attacks reportedly lasted 30 seconds and resulted in profuse bleeding from severe lacerations to Mr. Jackson's face, including a puncture through the lip and gum. Mr. Jackson's injuries required immediate transport to the Emergency Room via ambulance where he received 28 stitches. - J. Ross Massey
According to Delta, the attack occurred "prior to pushback," before the plane started moving. What if the attack had occurred 15 minutes later as the plane rushed down the runway, engines roaring, with all flight attendants buckled in? Who could have helped Jackson then? What was this 50-pound unrestrained dog doing on Mundy's lap to begin with? Certainly Delta failed in their policy, which calls for the re-accommodation for passengers with larger service animals or ESAs.
After Jackson was vacated and transported by ambulance to an emergency center, a Delta crew came in and sanitized the scene, according to Maddox-Peoples. The crew literally pulled out the bloody airplane seats and replaced them with new ones, she said. Local law enforcement did not charge Mundy and ultimately "cleared the dog to travel." Mundy was re-accommodated on a later Delta flight; his attacking support dog was placed in a kennel in the cargo hold for its duration.
No media outlet has been able to reach Mundy since. Delta won't comment on what documentation Mundy presented to the airline.
Despite the volume of news articles written about this attack, only Atlanta Patch stated the dog had its rabies vaccination. Delta does not require a health certificate for service dogs or ESAs on domestic flights -- no proof of vaccinations is required. Furthermore, as is standard in most jurisdictions, including Atlanta, there was no 10-day rabies quarantine for the dog in Atlanta. It is unknown if local law enforcement arranged for a quarantine when the dog arrived in California.
Let's Review What Just Happened
- Before the airplane pushed back, a large unrestrained ESA repeatedly attacked a passenger seated next to it on board a Delta aircraft packed with passengers.
- The dog's owner, a 24-year old active duty Marine Corps member, could not stop the dog's first attack or the second, despite the 50-pound dog being within his grasp.
- The 44-year old victim had no way to defend himself or escape. He was trapped in a window seat when a uncontrolled dog seated next to him attacked him in the face.
- Delta does not require rabies vaccinations for service dogs or ESAs. Mundy's dog was vaccinated. But bites to the face may still require rabies vaccine treatment.
- It is unknown if Mundy's dog ever underwent a standard 10-day rabies quarantine, which is a period used to observe a dog for rabies even if it has been vaccinated.
- Mundy was not charged after his unrestrained ESA viciously attacked a passenger. He was re-accommodated on a later Delta flight with his dog flying in a kennel.
- This type of unprovoked attack by an unrestrained dog could have resulted in a dangerous dog hearing had it occurred in any other public environment.
- It is unknown if there is any adjudication process when an "alleged" service dog or ESA inflicts an unprovoked severe attack upon a passenger on an aircraft.
Emotional Support Dog's Owner
When Fox 5 Atlanta broke the story featuring the vivid testimony by Maddox-Peoples, another important piece of news came to light. Mundy, 24-years old, was seen cradling the dog in his arms in the gate area after departing the plane. According to the flight crew, they saw him weeping and repeatedly saying, "I know they're going to put him down." That was Mundy's response after his allegedly "fully trained" to behave in the cabin ESA viciously attacked a passenger in the face.
According to news accounts, the police report stated Mundy was a military service member with the Marine Corps who "advised that the dog was issued to him for support." We could find no online documentation confirming this statement from any U.S. military branch, which implies the military "issued" this ESA. Recovering service members and veterans may be "eligible" for a service dog through an accredited vendor. Otherwise, it is unclear how soldiers obtain ESAs.
The Case Against Delta
The case against Delta is a complex one. The Delta policy states that ESAs "must be trained to behave properly in public settings" and that a kennel is not required in the cabin "if they are fully trained and meet the same requirements as a service animal." Delta's last condition conflicts with the definition of an ESA, which requires no training, not even basic obedience training. The only true requirement for an ESA in the cabin is a letter from a licensed mental health professional.
The paradox is that if a person with a disability has a dog with the training of a service dog, that dog by definition is a service dog not an ESA.
Despite this contradiction, and according to Delta's policy, an ESA that does not require a kennel is equivalent to a service dog in training requirements and for stowing purposes. So Mundy's 50-pound dog should have triggered Delta's re-accommodation for passengers with "larger service animals" if the dog could not fit underseat. But this policy was not triggered on Delta Flight 1430. Instead, the 50-pound emotional support dog was on Mundy's lap in tightly cramped quarters.4
The FAA requires that all service animals be stowed on the floor space below your seat for safety purposes during takeoff and landing -- unless it is a small lap-held service animal. The animal may not encroach on other passengers or extend into the aisles. If a service animal is too large for these conditions to be met in a standard seat, they must be re-accommodated to a seat with more room. Delta did not follow its own service animal requirements nor did it follow FAA regulations.
Competing Public Interests
Jackson's attorney, J. Ross Massey, made several compelling arguments after the attack. We combined the main ones below. First, why wasn't Delta's policy for the re-accommodation of "larger service animals" followed? Second, passengers expect large dogs traveling unrestrained in the cabin to be trained to handle this environment. The other 99% of travelers on a plane have a legitimate public interest in knowing if a large unrestrained dog seated next to them is safe.
Massey makes these arguments without stating the elephant in the room -- the people who are gaming the system by claiming to have a disabling condition and are taking poorly or untrained dogs onto airplanes in order to have their pets fly free. Alarmingly, these people are able to easily do so within the heavily regulated United States airline industry, where safety standards are supposed to be the highest because travel occurs at 30,000 feet in the air at 550 miles per hour!
We are "concerned with Delta Air Lines' compliance with their policies to ensure the safety of all passengers," Massey said in a written statement released the to media. "It is troubling that an airline would allow a dog of such substantial size to ride in a passenger's lap without a muzzle. Especially considering the dog and its owner were assigned a middle seat despite Delta Air Lines' policies that call for the re-accommodation of larger animals."
"We expect airlines to follow procedures as required and verify any dogs traveling unrestrained in the open cabin are trained for handling the large crowds and enclosed environments encountered on board an airplane," Massey said.
In a subsequent Atlanta Journal-Constitution piece, Massey said, "You have two completely legitimate public interests." There is "the public interest for people who need support animals to have the support animals. But the other 99% of paying customers on that plane have a legitimate public interest as well to know that if they are seated next to a large unrestrained animal, that they can at least feel safe that that animal is trained."
Massey said he believes airlines should still be able to require proof of training or a temperament test because the law says airlines must accept animals except when "the animal would pose a direct threat to the health or safety of others." - Kelly Yamanouchi, Atlanta Journal-Constitution, June 14, 2017
Inconsistent Safety Policies
Recently, another glaring airline incident occurred that shows how inconsistent federal and airline policies are in regards to service animals and ESAs versus passenger safety (See: Mom forced to hold toddler during flight). The Federal Aviation Administration (FAA) and Delta allow "lap infants." A parent or guardian can travel with an infant under the age of two, about 25-pounds or less, on their lap without purchasing a ticket. Any child over the age of two is required to have its own seat.
The FAA, however, recommends a government-approved child safety restraint system or device, instead of your lap because "Your arms aren't capable of holding your child securely, especially during unexpected turbulence." Yet, it was suitable, at least on this Delta flight, for Mundy to hold a 50-pound unrestrained ESA on his lap. What happened to basic passenger flight safety, such as "unexpected turbulence" or "cabin pressure loss" while holding a large service animal or ESA?
Larger lap-held service animals may be a widespread practice too. Some airlines are effectively not re-accommodating them to save money.5
According to FAA regulations, the placement of lap-held service animals (Section 3-3576) is reserved for service animals that need to be in a person's lap to perform a service for a person with a disability. Lap-held service animals can be "no larger than a lap-held child," states the FAA, which is the 25-pound limit. Otherwise, service animals must be stowed underseat within the person's foot space or re-accommodated to a seat with more room if the service animal is larger.
Continuing on at the FAA website, we've inserted bracketed additions in the following: "There is no limit to the number of service animals [or ESAs] that can be on any flight. Service animals [and ESAs] do not need any health certificates to travel and they do not need to be confined in a container or cage." These animals do not need proof of vaccinations -- regular traveling pets do -- nor do they need to be confined in the cabin. Remember how easy it is to qualify for an ESA?
ESAs Should Be Limited in Size in Cabins
"There are a lot of ingredients you could put in place to prevent attacks, including restricting where the dog and its owner sits or how big the animal is," Massey states in the AJC piece. We agree. The public is unconcerned about small ESAs tucked beneath a seat, whose sole function is to provide comfort to a person with disabilities. That comfort, however, must be scrutinized differently when passengers may be forced to sit next to a large unrestrained and unvetted support dog.
Due to the loopholes in the ADA and ACAA that allow people to game both acts, there are more for-profit online companies than ever today promising an individual can be eligible for an ESA that is "free to fly," at least for a year. Since their emergence in 2008, the Department of Justice has done nothing to deter online companies from selling fake service dog and ESA vests and credentials either. The DOJ is enabling an even larger scale fraud than what already exists.
Even in a perfect world, where no fraud existed, there is a legitimate public interest in restricting large unrestrained ESAs in cabins on aircrafts because they are not required to have any training for these cramped conditions. Even Jackson asking three times, "Is this dog going to bite me?" was not enough for the owner to take preventative action. When one combines the reality of air travel with no training or vetting legally required for ESAs, it becomes a safety issue of its own.
This attack by an unrestrained ESA that disfigured a man's face, possibly permanently, should be a wake up call to the Department of Transportation regarding large ESAs in cabins. The dog's owner could not stop the first attack or the second. By federal law, airlines must accept ESAs in the cabin except when "the animal would pose a direct threat to the health or safety of others." Yet the law requires no training for ESAs either because their "sole function is to provide comfort."
Addendum - Psychiatric Service Animals
Though psychiatric service animals did not come into play in the Delta attack, they also warrant examination. Psychiatric service animals (PSA) are trained to perform specific tasks that mitigate psychiatric disabilities of their disabled partners. However, PSAs are treated differently under the ACAA than service dogs. Like ESAs, PSAs require a letter from a licensed mental health professional stating the passenger has a mental health-related disability when flying on an aircraft.
PSAs pose additional challenges to airlines -- and a host of other entities -- because mental disabilities, such as post-traumatic stress, are as not as recognizable as physical disabilities. Service Dog Central, a high authority grassroots website, states PSAs were not always treated differently than traditional service dogs on airplanes. The requirement of a letter for PSAs by a health professional only became necessary after too many "fakers" abused the system.
"You can thank the fakers for that because it didn't used to be that way until faking became such a problem," states the website. - Service Dog Central
Veterans Affairs Ongoing Study
In 2012, the Department of Veterans Affairs (VA) stopped funding PSAs because the agency is authorized to only pay for evidence-based therapies. The VA only provides service dog benefits to veterans with visual, hearing, or mobility impairments. It reads in part, "VA has not yet been able to determine that these dogs provide a medical benefit to veterans with mental illness. Until such a determination can be made, VA cannot justify providing benefits for mental health service dogs."
In late 2011, the VA launched an internal study on whether service dogs can help heal veterans with PTSD. In April 2016, the Associated Press reported that by four years into the study, only 50 dogs had been placed with veterans. Initially, three nonprofits were contracted to provide 200 service dogs for veterans, which would be compared against a control group that did not receive dogs. By August 2012, all three contracts were terminated due to biting incidents and aggression.
The effort soon ran into trouble. The VA cut off two of the three dog vendors following biting incidents involving participants' children. The final contract was terminated in August 2012 amid allegations of lax veterinary care and placement of dogs "with known aggressive behavior," according to VA records. By then, only 17 dogs had been placed.
During the next year and a half, the study protocol was revamped to exclude veterans with children under age 10. It also dropped the no-dog control in favor of a group that would receive less-specialized "emotional support dogs" whose "sole function is to provide comfort." - Allen Breed, Associated Press, April 21, 2016
"The debate has highlighted an overall lack of standards in the service dog industry," continues Breed. Medical doctors and trainers have conflicting opinions about the study's design. The VA will only pay benefits for service dogs trained by a group accredited by Assistance Dog International. Of the vendors chosen in the revamped study only one was accredited by ADI and none had prior experience training animals for veterans with PTSD. The VA's study is set to conclude in 2018.
Eventually, progress will be made and increased standards of training and accreditation will prevail for psychiatric service animals for veterans. In May of this year, ADI posted to their website they completed developing definitive standards for the placement of service dogs assisting veterans with PTSD. Once the standards are ratified by ADI membership any organization seeking accreditation in order to place dogs with military-related PTSD will have to meet those standards.
2Prior to the revised ADA act taking effect in 2010, service animals could be monkeys and other non-domesticated animals (like reptiles). It is likely true that the horrific attack by a pet chimpanzee on Charla Nash in 2009, leaving her blinded and horribly mutilated, impacted the decision to remove these animals from protections under the ADA.
3Notably, CertaPet states in response to their FAQ, "Can I use this for campus housing?" that CertaPet mental health professionals "no longer accept university housing requests." This appears indicative of the wide spread fraud of ESAs under the Fair Housing Act over the past decade. One must assume it is not logical to believe that so many students have a physical or mental impairment that substantially limits one or more major life activities allowing for an ESA. Over the years, several university housing organizations have contacted DogsBite.org expressing the rampant abuse in this area. At least CertaPet is no longer offering these letters for campus housing.
4Delta's re-accommodation policy for larger service animals also includes when a person with disabilities has "multiple service animals." In 2015 the Department of Justice issued clarifications to the ADA. One of them was that people with disabilities may use more than one service animal to perform different tasks and that efforts should be made by entities to accommodate each. This includes on airplanes. Thus, dog owners who exploit the well-known loophole in the ADA so their dogs can fly free aren't limited to one service dog in the cabin either.
5We could find no specific "lap-held" policy for service animals or ESAs on the Delta Air Lines corporate website. But we did find information from other airlines. All of them infer or directly state a small animal, in accordance with FAA regulations. American Airlines states, "Animal must fit on your lap, at your feet or under your seat." JetBlue Airways states, "All animals must remain on the floor unless the animal can fit completely and comfortably in your lap." United Airlines states, "Small animals may remain in the passenger's lap during the flight." Spirit Airlines spells out the whole FAA clause, "If your emotional support and/or service animal must sit in your lap … provided the animal is no larger than a lap child." Southwest Airlines also uses the FAA language, "Assistance and emotional support animals can be placed on the aircraft floor or (provided the animal is no larger than a child under the age of two) on the customer’s lap." Finally, Alaska Airlines states, "Service animals should be small enough to sit in the lap of the accompanying passenger with a disability or in the personal space of that passenger's seat..."
Recent news articles:
12/28/16: Phony Comfort Pets, Owners Perplex Airlines - USA Today
10/09/16: Emotional Support Animals? Vague Rules Fuel Conflict - USA Today
02/19/16: Emotional Support Animal System So Broken We Registered a Stuffed, Fake Dog
Related dogsbite articles:
03/17/16: Experienced Dog Trainer Shares Dog Attack Story & Professional Opinion
02/11/12: 2012 Dog Bite Fatality: 'Visiting' Child Killed by PTSD Service Dog in Kentucky
09/27/10: Guest Blog Post - 'Fully Vetted' Pit Nutters and Their Service Dogs
08/17/10: Department of Justice Axes Monkeys, Other Creatures From Service Animals